Frequently asked questions
Getting started
What do I need to start?
A browser and an internet connection. TAVIVA works on computers, tablets and phones, and the operational apps can be installed as apps.
How long does setup take?
Guided setup takes a few minutes: restaurant details, hours, floor and booking rules. You can pause and resume.
Can I manage several restaurants?
Yes. An organisation can have several locations with separate permissions per role and location.
Reservations
How do you prevent double bookings?
Every occupied table is recorded with its time range and a database constraint prevents overlaps, even with simultaneous requests.
Can I put the widget on my website?
Yes, with a simple iframe. Bookings land in the same agenda your staff uses.
Can guests cancel by themselves?
Yes, through a secure link received by email, within the cancellation window you set.
AI agent
Does the AI agent say it is an AI?
Always. It is a transparency requirement of the product.
Can the AI confirm a table that doesn't exist?
No. Availability is computed by the booking engine and the agent confirms only after the system has recorded the booking.
Do I need a new phone number?
You can use a new number or forward calls from your existing one, depending on your carrier.
Security and privacy
Where is data stored?
On infrastructure in Europe, with encrypted backups.
Are calls recorded?
Only if you enable recordings or transcripts, with notices and configurable retention.
Subscription
Is there a trial?
Yes, 30 days free with no credit card.
Can I cancel anytime?
Yes. You can cancel at any time and export your data.
Can't find the answer? Write to us